Exchange & Return

1Do I have to pay anything to return my items?
Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

AMES THE BAGS reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Items can be exchanged for a different size/colour or an alternative style.

Refunds will be processed as soon as returned items have been checked and accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for paying for the order. Processing time may vary depending on the bank or credit card company.

Refunds are NOT possible for sale items and for orders paid with interest-free installment.
2How do I return an order?
Items must be in their original condition and you will be required to present the corresponding receipt. Items must be returned in the original sealed and unopened packaging. Please note that it is always necessary to have received the merchandise prior to requesting a refund.
3How long do I have to return an item?
If for any reason, you are not satisfied with a purchase, the item(s) can be returned for a product exchange, or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.
4How I will receive my refund?
Once the return has been approved, you will receive your refund or the replaceable item via the same means used to make your purchase.
5When I will receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.